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Shop FAQs

What are the delivery charges for my order?

Delivery charges are calculated based on the weight of items in your basket and the designated delivery location.


How will my items be delivered?

All items are dispatched from the UK in secure packaging.  Deliveries to addresses in the UK are currently dispatched using UK Standard, Royal Mail Signed For or Special Delivery Guaranteed services.  Order to Europe and the rest of the world will be sent by Royal Mail International Signed, Parcelforce Worldwide or FedEx International Economy.


Which payment methods are accepted?

We accept all major credit and debit cards via Paypal and the ZPE Commerce secure interface.


How long will my delivery take?

We aim to process and ship all items within 28 working days of confirming your order.  Should your order be likely to be delayed (such as where items are out of stock) we will contact you.


Can I change my order?

If you wish to change or have made a mistake with your order, please contact us as soon as possible and we will aim to correct your order prior to dispatch.  Email - [email protected]


Can I cancel a purchase?

You may cancel an order at any time within 14 working days, beginning on the day after you receive the products.  In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy - see full shop terms and conditions for details.

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